Terms of service

Terms of Service

Last Updated: 26/6/2026

Welcome to Bearfie & Me. By accessing our website, purchasing our products, downloading resources, booking services, or using any part of our website, you agree to these Terms of Service.

If you do not agree with these Terms, please do not use our website or services.


1. About Bearfie & Me

Bearfie & Me is an Australian-owned pet wellness brand providing:

  • Natural pet treats
  • Pet accessories
  • Educational resources
  • Digital downloads
  • Vet Nurse educational content
  • Selected pet wellness services

We reserve the right to update or modify our products, services and website at any time without prior notice.


2. Using Our Website

By using this website you agree that you will:

  • Use the website lawfully.
  • Not misuse or interfere with the website.
  • Not copy or reproduce website content without written permission.
  • Provide accurate information when placing orders or submitting enquiries.

We reserve the right to refuse service where necessary.


3. Orders

Once an order is placed you will receive an order confirmation.

We reserve the right to:

  • Cancel orders
  • Correct pricing errors
  • Refuse suspicious or fraudulent orders
  • Limit product quantities where necessary


4. Pricing

All prices are displayed in Australian Dollars (AUD).

Prices may change without notice.

Any promotions or discount codes cannot be applied retrospectively unless otherwise stated.


5. Shipping

Shipping times are estimates only.

Bearfie & Me is not responsible for delays caused by postal services, weather events, customs, or circumstances outside our control.

Risk passes to the customer once the parcel has been handed to the shipping carrier.


6. Products

As many of our products are handmade or natural, slight variations in colour, size, pattern and appearance may occur.

These variations are part of the uniqueness of our products and are not considered faults.

Natural treats should always be fed under supervision and selected appropriately for your individual pet.


7. Digital Products

Digital downloads and educational resources are for personal use only.

They may not be copied, reproduced, shared, resold or distributed without written permission from Bearfie & Me.


8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Branding
  • Product images
  • Educational guides
  • Graphics
  • Website design
  • Downloads
  • Written content

remains the intellectual property of Bearfie & Me unless otherwise stated.

No content may be copied, reproduced or used without prior written permission.


9. Third-Party Links

Our website may contain links to third-party websites.

Bearfie & Me is not responsible for the content, policies or practices of external websites.


10. Limitation of Liability

To the maximum extent permitted by law, Bearfie & Me is not liable for any indirect, incidental or consequential loss arising from the use of our website, products or services.

Nothing in these Terms excludes your rights under Australian Consumer Law.


11. Related Policies

Your use of our website is also governed by our:

  • Privacy Policy
  • Refund & Exchange Policy
  • Educational Disclaimer
  • Ask a Vet Nurse Disclaimer

These documents form part of these Terms of Service.


12. Changes to These Terms

We may update these Terms of Service from time to time.

Any updates will become effective immediately once published on our website.


13. Contact Us

If you have any questions about these Terms of Service, please contact us.

Bearfie & Me

📧 bearfieandme@gmail.com

🌐 www.bearfieandme.com.au

Thank you for supporting our small Australian business. We appreciate every order and the opportunity to help you care for your furry family members. 🩷🐾