Refund policy

 

Refund & Exchange Policy

At Bearfie & Me, we want you and your pets to be happy with your purchase. Please read our refund and exchange policy carefully before making a purchase.

Change of Mind

Due to the nature of pet products and food items, we do not offer refunds for change of mind purchases.

Please choose carefully and refer to our sizing guides and product descriptions before ordering.

Exchanges & Sizing

We understand that occasionally a product may not fit as expected.

We are happy to offer exchanges for eligible items provided:

  • The item is returned within 14 days of delivery.
  • The item is unused, unworn and in original condition.
  • The item is free from pet hair, odours, stains or damage.
  • Original tags and packaging are included where applicable.

Customers are responsible for return postage costs associated with exchanges unless the item is faulty or an incorrect item was supplied.

Once the returned item has been received and inspected, we will arrange an exchange for the requested size or an alternative product of equal value, subject to stock availability.

Non-Exchangeable & Non-Refundable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Opened pet treats
  • Used pet accessories
  • Products showing signs of wear or use
  • Custom-made or personalised products
  • Gift cards
  • Digital downloads, educational resources or printable guides

unless required by Australian Consumer Law.

Damaged, Faulty or Incorrect Orders

If you receive a damaged, faulty or incorrect item, please contact us within 7 days of receiving your order.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging where applicable

We will assess the issue and work with you to provide a replacement, exchange or refund where appropriate.

Natural Treats

Our treats are natural products and may vary in size, shape, colour and texture.

These natural variations are normal and are not considered faults.

Always supervise your pet while consuming treats and ensure products are suitable for your individual pet.

Digital Products & Resources

Due to the nature of digital products, all sales of downloadable resources, educational guides and digital content are final.

Refunds are generally not available once the product has been downloaded or accessed, unless required under Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

You may be entitled to a repair, replacement or refund if a product is faulty, significantly different from its description, or does not meet consumer guarantees.

Contact Us

If you have any questions regarding refunds, exchanges or returns, please contact us:

📧 bearfieandme@gmail.com

🐾 Bearfie & Me
Natural Treats • Pet Wellness • Education