Bearfie and Me — Refund and Exchange Policy

Overview

Bearfie and Me wants you and your pets to be happy with your purchase. This policy explains how refunds, exchanges and returns are handled for all products, including treats, accessories, digital items and wholesale orders.

Change of Mind

Refunds are not available for change of mind purchases. Please choose carefully and refer to sizing guides and product descriptions before ordering.

Exchanges and Sizing

Exchanges are available for eligible items when:

• The item is returned within fourteen days of delivery

• The item is unused, unworn and in original condition

• The item is free from pet hair, odours, stains or damage

• Original tags and packaging are included where applicable

Customers are responsible for return postage unless the item is faulty or incorrect. Once the item is received and inspected, Bearfie and Me will arrange an exchange for the requested size or an alternative product of equal value, subject to availability.

Items Not Eligible for Exchange or Refund

For hygiene and safety reasons, Bearfie and Me cannot accept returns or exchanges on:

• Opened pet treats

• Used pet accessories

• Products showing wear or damage

• Custom made or personalised items

• Gift cards

• Digital downloads or educational resources

unless required under the Australian Consumer Law.

Damaged, Faulty or Incorrect Items

If you receive a damaged, faulty or incorrect item, please contact Bearfie and Me within seven days of delivery.

Include your order number, a description of the issue and clear photos of the item and packaging. Bearfie and Me will assess the issue and provide a replacement, exchange or refund where appropriate.

Natural Treats

Treats are natural products and may vary in size, shape, colour and texture. These variations are normal and not considered faults. Always supervise your pet while consuming treats and ensure suitability for your individual pet.

Digital Products

All digital products, downloadable guides and educational resources are final sale. Refunds are not available once the product has been downloaded or accessed unless required under the Australian Consumer Law.

Wholesale Orders

Wholesale orders are final once confirmed. Refunds or replacements are available only for faulty or damaged items in accordance with the Australian Consumer Law. Wholesale customers are responsible for safe storage, correct use and accurate representation of Bearfie and Me products.

Australian Consumer Law

Nothing in this policy excludes your rights under the Australian Consumer Law. You may be entitled to a repair, replacement or refund if a product is faulty, unsafe, significantly different from its description or does not meet consumer guarantees.

Contact

For questions about refunds, exchanges or returns, contact:

Bearfie and Me Email: bearfieandme@gmail.com