Bearfie and Me — Privacy Policy

1. Purpose of this Policy

This Privacy Policy explains how Bearfie and Me collects, uses and protects personal information and pet information when you visit the website, make an enquiry, request a booking, purchase a product or receive a service.

2. Information We Collect

Bearfie and Me collects information needed to provide services, manage bookings, supply products and maintain safety. This includes your name, contact details, service address, booking history, payment information and communication records.

Pet information collected may include your pets name, age, medical history, allergies, medication, behavioural information, veterinary instructions, basic health observations, vital signs and weight checks.

3. How We Use Information

Information is used to manage enquiries, bookings, payments, services, product orders, wholesale accounts and communication. Information may also be used to provide routine hygiene services, home care, pet sitting, veterinarian directed support and Ask a Vet Nurse educational responses.

4. Ask a Vet Nurse

Information submitted through Ask a Vet Nurse is used to provide general educational guidance. Ask a Vet Nurse does not replace veterinary care and does not create a veterinarian client patient relationship.

5. Product Purchases and Wholesale

Information collected during product purchases or wholesale requests is used to process orders, manage returns, support customers and maintain wholesale accounts.

6. Sharing Information

Bearfie and Me may share information with team members, booking and payment providers, website and technology providers, your pets treating veterinarian with your consent, emergency veterinary providers where necessary, insurers or regulators where required by law.

7. Photos, Videos and Records

Clinical photos or videos may be taken where needed for documentation or communication with your pets treating veterinarian. Promotional photos require separate consent.

8. Website, Cookies and Analytics

The website may use cookies and analytics tools to improve performance and understand general usage patterns. This information does not personally identify you.

9. Storage and Security

Bearfie and Me takes reasonable steps to protect personal information and pet information from loss, misuse or unauthorised access. Information may be stored in secure digital systems or reputable cloud services.

10. Access and Correction

You may request access to personal information held about you or your pet and request corrections if needed. Requests can be made by contacting Bearfie and Me at bearfieandme@gmail.com.

11. Legal Requirements

Bearfie and Me may disclose information where required by law or where reasonably necessary to protect the safety of a person or animal.

12. Changes to this Policy

This Privacy Policy may be updated by publishing a revised version on the website. The updated version applies from the effective date shown at the top of the policy.

13. Contact

Bearfie and Me Email: bearfieandme@gmail.com

Website: bearfieandme.com.au